- CANCELLATION POLICY
Cancellations must be received 48 hours prior to arrival. All reservations must be guaranteed by a major credit card. Reservations of 10 rooms or more are subject to group cancellation policies at the hotel's discretion.
- WHAT IS YOUR CHECK-IN/CHECKOUT TIME?
You may check into your room beginning at 3:00pm. We respectfully ask that you check out by noon so that we can prepare the room for our next guests.
- DO YOU HAVE A HOTEL SPA OR IN-ROOM SPA SERVICES?
While we do not operate a spa on the property, we do offer in-room spa services through a carefully curated list of preferred providers. Please contact the Concierge at firstname.lastname@example.org to arrange spa services in the comfort and privacy of your room.
- DO YOU HAVE A FITNESS CENTER?
Yes, we have a dual-level, state-of-the-art fitness center open 24 hours, 7 days a week.
- DRY CLEANING / LAUNDRY / SHOE SHINE
Laundry and dry cleaning services are available. Same Day Service is available Monday through Saturday, and all items received by 9:00am will be returned no later than 6:00pm. Overnight Service is available every night and all items received by 12:00am will be returned no later than 8:00am. Express Service is available Monday through Friday, and all items received between the hours of 9:00am and 4:00pm will be returned within 4 hours. A 50% surcharge will be added to both the Overnight Service and Express Service. We offer Shoe Shining service.
The Beekman is a non-smoking hotel. The "New York City Smoke Free Air Act" states that smoking is not permitted in public places and places of employment. Therefore, smoking is not allowed in any of our public areas, food and beverage outlets or guest rooms. A $250 cleaning fee will be assessed in the event smoking does occur in the guest rooms.
Requests to use any area of the hotel as a location for wedding or commercial photography and/or filming should be directed to email@example.com.
- DO YOU OFFER GIFT CARDS?
Please note that at this time, we do not offer gift cards for stays. If you have specific dates in mind, we can absolutely book a room and arrange for prepayment. Please email firstname.lastname@example.org to arrange.
- CAN I SEND A PACKAGE TO YOUR HOTEL?
Absolutely! It would be our pleasure to hold packages for our guests. Please address any packages to us in the below format.
Attn: Guest Name
The Beekman, A Thompson Hotel
123 Nassau St
New York, NY 10038
- WHAT ARE THE ACCESSIBLE FEATURES OF YOUR HOTEL?
We are committed to providing equal access and opportunity for individuals with disabilities. The features below makes our hotel more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests.
Accessible Hotel Areas Accessible from Accessible Public Entrance
- Registration desk
- Accessible guestroom (with mobility features, and doorways that provide 32" of clear width)
- All on-site restaurants
- TTY for guest use, upon request
- Guestroom televisions have closed captioning option via button on remote control
- Accessible vehicles can be accommodated through our valet services at an off-site garage
- ARE PETS ALLOWED AT THE HOTEL?
Pets are always welcome at The Beekman, however, we cannot allow them in the Bar Room or our restaurants. We allow dogs up to 35 pounds and there is no fee. These restrictions do not apply to service animals.
- DO YOU PROVIDE ADA-COMPLIANT ACCOMMODATIONS?
- CAN I PREPAY A RESERVATION / PAY FOR SOMEONE ELSE'S RESERVATION?
Yes, we can absolutely arrange for third party payment. Please note that we only accept third party payments when requested more than 48 hours in advance of arrival. Please email email@example.com with the guest name and dates of stay. A form will be sent to your email shortly after.
Please note that we do not accept third party payment for all charges.
- WHAT DOES THE DESTINATION FEE INCLUDE?
Unlimited local and long distance phone calls
Daily Coffee/Tea in Bar Room from 5-9 AM
Daily Turndown Service with bottled water
Unlimited Premium High Speed WIFI
Shoe Shine Service
24 Hour access to bi-level fitness center with Peleton Bikes
Lincoln Navigator House Car Service
Priority Reservations to Temple Court, Augustine, The Bar Room, and Alley Cat
Drip Coffee included with purchase of any breakfast entrée in Augustine Restaurant
Entry to live concerts and performances in The Bar Room and Alley Cat
One hour complimentary bicycle rental with a minimum of one hour purchase. (Arrangements must be made through the Concierge Desk)
Waived service fee and flexible entry times to the 9/11 Memorial Museum. (Tickets must be purchased through the Concierge Desk)
Glass of welcome champagne for any reservation booked before 6:30PM, or after 10PM, in Augustine Restaurant. (Reservations must be made with the Concierge Team).
- IS PARKING AVAILABLE AT THE HOTEL?
Yes, we have valet parking available at the hotel entrance, which is located at 123 Nassau Street between Beekman and Ann Streets. Cost for valet parking is $65 for compact and regular sized vehicles and $70 for SUVs for 24 hours. We do not allow in-and-out privileges as it often takes 30 minutes for our valet to retrieve the car from the garage. For registered hotel guests only.
- DO YOU HAVE A HOUSE CAR?
Yes! We have a beautiful Lincoln Navigator that is available for our guests on a first-come-first-served basis. For any questions regarding the house car, please contact the concierge at firstname.lastname@example.org.
- CAN YOU ASSIST IN BOOKING A RENTAL CAR FOR US?
Absolutely, there are several rental car agencies in the vicinity of the hotel. For more information, please contact our Concierge team at email@example.com.